Try Us, Love Us Guarantee
We know it's nerve-wracking to try a new diaper brand. The Try Us, Love Us Guarantee is designed to give you peace of mind when trying Rascal + Friends premium diapers and diaper pants for the first time. Our job is to make parenting easier, so if you don’t love your first pack of Rascal + Friends tape diapers or diaper pants, we will gladly send you a new size or issue you a voucher within 30 days of your purchase.
CLAIMING THE TRY US, LOVE US GUARANTEE
Reach out to our team on Facebook or via our Website within 14 days of purchase and let us know why you didn't love your Rascal + Friends premium tape or pants diapers. Including information such as the size you purchased, number of diapers used, weight and age of your child, and specific issues encountered will be helpful to our team! You will also need to include an image of the pack, its manufacturing codes, and receipt as proof of your purchase.
An R+F team member will get back to you within 48 hours. We may ask you a few more questions about your experience with our products and will then get to work either sending you a new size or issuing you a voucher. Please keep in mind that a new size can often resolve issues like leaks and incorrect fit!
TERMS & CONDITIONS
The Try Us, Love Us Guarantee is subject to the following terms and conditions:
The Try Us, Love Us Guarantee only applies to your FIRST pack of Rascal + Friends purchased from Lazada. Products eligible include Premium Tape Diapers, Premium Pants Diapers.
You must provide you’re an image of the pack bought, its manufacturing codes, and your matching proof of purchase to be eligible for the Try Us, Love Us Guarantee.
Shipping fees will not be refunded under the Try Us, Love Us Guarantee.
In order to claim under this guarantee, you must notify us within 14 days from the date of purchase, noted on your proof of purchase.
Each new customer is only eligible for the Try Us, Love Us Guarantee one (1) time.
The Try Us, Love Us Guarantee does not affect your right to a replacement or refund relating to any faults with R+F products.
Guarantees and these Terms and Conditions are governed by the law of the Philippines. Any disputes will be subject to the jurisdiction of the Philippines.
Rascal + Friends reserves the right to cancel, amend, modify or suspend the Try Us, Love Us Guarantee and these terms and conditions at any time, without prior notice.
The final decision on the Try Us, Love Us Guarantee eligibility is at the discretion of Rascal + Friends.